About our service principles
All pre-sales services are dedicated to providing users with the best possible solutions.
All after-sales services are dedicated to ensuring these solutions are successfully implemented and create value for users.
Professional service you can trust
With experienced and highly skilled service team capable of providing professional technical support and solutions, we are dedicated to support customers from early stage project consultation to later stage maintenance.
We adhere to the service of "customer first", focusing on customers requirement as guide, satisfaction as goal and continuously enhancing service quality and standards.
Professional Team
Highly skilled and experienced
Efficient service
Quick response, prompt resolution
Complete service process
From initial contact to final implementation, we provide a seamless service experience throughout the entire process.
Pre-Sales Service
Clarify project requirements, provide best custom solutions.
Project Setup
Define project requirements and objectives
Technical Consultation
Gain an in-depth understanding of technical details and requirements
Sales Service
Carefully discuss technical details, sign agreements, prepare product and ensure in time delivery schedule.
Contract Signing
Clarify the rights and obligations of both parties
Order Fulfillment and Shipping
Meticulous preparation, on-time delivery
After-sales Service
Provide comprehensive after-sales service, including on-site commissioning and maintenance, ensure the instrument maintain a best operating status.
Installation and Commissioning
Professional installation and precise commissioning
Maintenance
Regular maintenance to extend service life
Contact us
If you have any questions or requests, please feel free to contact us. We are here to assist you.
Contact
Add
No.29 Shanglinyuan 3rd Road,Hi-tech Zone,Xi'an,China
Tel
158 2903 5092
Email:
ethan@walechina.com
Working time
Monday to Friday:Peking time AM9:00 - PM6:00
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